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1.7
Updated by user Jun 10, 2019

Thanks for reaching out to see if I've heard anything from anybody at Schnuck's Grocery Store. No, I've not heard a thing from them.

I've not shopped at ANY of their stores since my last post. They've demonstrated, on two occasions, they don't value my business, so I'll not even think about shopping with them. Fortunately, at least thus far, I have shared my story with four other people who used to regular shoppers at Schnuck's and they, too, have been supportive of taking their business elsewhere.

I think businesses like Schnuck's will continue to ignore customers' issues until, unfortunately, they are hit in the pocketbook. It's a sad reality, and worse commentary about the company's apparent ethos.

Original review posted by user May 10, 2019

I wrote Schnuck's two times, and have still not received a response. My initial email told them about how a particular bottle of wine was $13.00 at their downtown store, Culinaria, but $9.00 or so at another outlet.

I asked the manager about this and he told me, "Well, you are downtown" to which I replied, "And?" He continued that downtown prices are usually higher, but assured me, "Well, if you purchase wine on Wednesdays, you get 15% off" along with "If purchase 6 bottles, you get 10% off" or something like that. I only wanted ONE bottle, and it was not a Wednesday. So, I contacted Schnuck's two times via email and they didn't even have the courtesy to acknowledge receipt of my emails. It's now been at least a month.

Fortunately, there's a brand new market in downtown St. Louis, so I'll NEVER have to worry about purchasing anything from Schnuck's. THIS is what happens when you're the only market in the area and you take customers for granted.

Well, now that there's another market available, with actually much better prices and fresh/organic food, so long, Schnuck's, you took me for granted for too long. Never again!

Reason of review: Pricing issue.

Preferred solution: Let the company propose a solution.

Schnucks Cons: Price gouging on tom gore wine.

Location: Town And Country, Missouri

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Guest

Yes they are taking advantage of the situation. Found prices outrageous.

Will not go back until prices more normal. Was a long time shopper at Schnucks

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