Anonymous
map-marker Saint Louis, Missouri

Employee cursed me out

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The location on university city , the employee cursed me out and told me to get out and not come back because I asked a simple question. This is far beyond embarrassing .. i will report this to the news
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raymond g Bvp

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Verified Reviewer

Will no longer shop at Schnucks

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After 23 years of buying my groceries at your Butler Hill store, I was informed today that your customer service counter will no longer sell me Missouri lottery tickets. And when I got home from your store, a $15.00 piece of Grouper that I purchased was not in my grocery bags. I will no longer patronize your store. If you can't extend the courtesy of lottery sales, then I can't extend the courtesy of visiting your store. I know you won't miss my $250.00 or so per week, but it will sure make ME feel better spending it somewhere else. Ray G.
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Loss:
$15

Preferred solution: nothing

User's recommendation: shop elsewhere

Dondy S

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Verified Reviewer
| map-marker Evansville, Indiana

Misleading Sale Prices

They advertise a limit of 1 for each of three different brands of turkeys with minimum $25 purchase. So my wife buys 1 of each brand with $120 purchase and only gets the sale price of 1 of the turkeys but is charged full price on the other. We tried to return the one turkey (with receipt) after noticing it, but they refused to give us a refund or to refund the difference in price between the sale price and what we paid. Very misleading ad, and totally unhelpful manager.
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Loss:
$25
Pros:
  • Good food selection
Cons:
  • Terrible customer service

Preferred solution: Price reduction

User's recommendation: Don’t go

Cipriana Fxv

Terrible managers with no customer service

The Affton and concord village have managers that are blatantly rude and need customer service training.
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User's recommendation: Shop elsewhere

Anonymous
map-marker Maryville, Illinois

Employees are so rude

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Every time I have to use Schnucks I cringe because it is always a aggravating visit. The employees are so rude and insulting. They act like I am bothering them when I ask any questions. I will avoid Schnucks if I can find what I need anywhere else.
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User's recommendation: Avoid unless you like dealing with rude, arrogant people

Anonymous
map-marker Saint Louis, Missouri

Store fried chicken strips

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I have never had fried chicken strips with so much salt that after one strip I have had to take another dose of my high blood pressure medicine. I couldn't even have my kids eat it and through it away. We are in the St. Peters, MO area and I don't want to point out someone specifically. But, I am getting ready to take another blood pressure medicine the second night in a row to make sure I am safe.
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User's recommendation: My hands are swelling as I type.

Anonymous
map-marker Danville, Illinois

Upset because time and time again the deli doesn't have chicken at 5:00 pm when they advertise selling chicken until 7:pm

Have been told the person who makes the chicken goes home at 4:30pm well then why doesn't he make some right before he leaves
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User's recommendation: Go somewhere else if you want chicken from the deli after 4:30pm at schnucks in Urbana because 50% of the time there won't be any

Anonymous
map-marker Saint Louis, Missouri

Yes, a pissed customer. That's rude, too.

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Survey WAY too long and invasive! Cherry and apple turnovers have no filling. Deli workers will not stop filling phone orders to help customers standing and waiting with a number. Rude! Self check machines WAY to hard to use. And they YELL at you. Take a lesson from Walmart and Aldi. Great self check machines. AND THEY DONT YELL AT YOU!
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User's recommendation: Go to Walmart. Prices much better

Anonymous
map-marker Saint Louis, Missouri

Ad delivery

I sat on hold for 20 minutes and no one ever answered the call. I tried calling them directly as well and still no one assisted me. Not a very good customer relations dept.
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Anonymous
map-marker Chicago, Illinois

Order pickup

Placed an order for over $300.00 for pickup. Needed to change pick date due to doctor appointment. Couldn't find a way to change on schnucks app. Called instacart and they couldn't help. After several hours on phone I just canceled the order and went to to P.rice Chopper
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User's recommendation: Dont shop schnucks

Steven R Jzk

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Verified Reviewer
| map-marker Town & Country, Missouri

Rude Customer Service

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I purchased chopped fruit from Schnucks in Wildwood, Mo. Most of the time this is borderline fresh and it goes bad within 24 hrs.

Once my wife and I opened the fruit it had an expiration of 7/26 and today is 7/24/23.

I approached the CS area and a lady named Sheri was behind the counter. She did not greet me or say hello. I explained that the fruit was spoiled and I would prefer to get my money refunded. She said with a mean voice "where is your receipt".

I stated that we threw it away but here is your label on the lid. She said I need a receipt, then she said what is your rewards number? After what seemed like 10 minutes she said, I need your credit card. She said she refunded the amount but did not give me a receipt.

She threw my credit card at me on the counter and said you will see the refund.

I asked her for a receipt or a transaction and she said you didn't have a receipt so your not getting a receipt back.

What a rude person, no apology for selling a bad product and no customer service skills.

I will not go to this Schnucks moving forward. If you have mystery shoppers please shop Sheri and you will be delighted with her unprofessional customer service.

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Cons:
  • Bad or poor fruit

Preferred solution: Counsel Sheri about customer service

1 comment
Guest

I don't think they'll fold if you stop shopping there. In fact, I'm sure everyone will be much happier with you out of the way.

Leelan Pyz
map-marker Columbus, Ohio

Totaly frustrated

I have been buying the King of the Hill sandwiches now they have changed the sandwich. From Using the good Italian bread they now use what seems to be a frozen bread which does not brown properly. Besides the new bread is not easy to eat because of dryness and not soft at all. Now I will not buy those anymore.
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User's recommendation: Do not bother to buy

Anonymous
map-marker Saint Louis, Missouri

Bagger did not put item in bag.

I cant tell you how many times i shopped at Schnucks and havent received my items. Had to go back today because the bagger didnt put item in the bag. Please train your baggers better even if they are trained. It is really an inconvenience to have to drive back to retain item. tThe customer service manager didnt even apologize. Thinking of shopping elsewhere.
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User's recommendation: shop elswhere

Lynda B Mtc

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Verified Reviewer

Unhappy

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Placed order for delivery. Money placed on hold. Food delivered. Money removed from account. Why is the hold not removed from the bank? Why does schnucks need to hold my money for over 5 business days after they have been paid? Why? I was not made aware of this prior to ordering. Never again.. *** Mr. schnucks
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Loss:
$160

Preferred solution: The hold off my account.. they have been paid.. no reason to keep holding my money

User's recommendation: Don't use schnucks app

Anonymous
map-marker Saint Louis, Missouri

Do not want a code sent to my phone or computer

I have been a customer for a long time and the sign in procedure was fine the way it was. Now Schnucks want to send a code and that's too much to get digital coupons; it's incredibly inconvenient and constitutes an invasion of my privacy. Schnucks needs to go back to the way it was or if they need to verify they could ask a few questions like the banks do (name of relative, first car, etc.). I don't want any 3rd party to send junk email to me!!!
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User's recommendation: I have stopped logging into my account