Schnucks
Reviews and Complaints
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Verified ReviewerTerrible Service
- Shopping ther
Preferred solution: Apology
User's recommendation: Don't!
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Verified ReviewerNo product
Still none today.
- Poor selections of black licorice
Preferred solution: Black licorice.
User's recommendation: Shop elsewhere for licorice.
No meat on turkey
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Verified ReviewerChicken locations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- On my way home
- Getting bad food
Preferred solution: Apology
Rain checks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Bridgeton, MissouriCustomer service closed rude employee
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Shop at Dierbergs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Louis, MissouriBecause of the way I was treated today
Preferred solution: Apology
User's recommendation: Visit a different schnucks
I can't find anything
Preferred solution: Apology
Because you don’t treat a loyal 40+ year they way they did but yet let people steal and walk right out the door and say nothing!
- How the employees treat their customers
Preferred solution: Apology
User's recommendation: Don’t shop there
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Des Peres, MissouriComplaint
I purchased aidell chicken meatballs November 5, 2021 and attempted to exchange at the West County location only to be told I could not return the item to the West County location I explained to the co-manager that I was only attempting to exchange the item due to an issue with the item being expired at the time of purchase. The co-manager explained that they have not taken items back for over a year after the seven day mark and went on to interrogate me as to where the item has been all this time.
I explained to the co-manager that I purchased the item in good faith November 5, 2021 and went home and put the item in my refrigerator until it was time to cook it.
When I went to cook the item I checked the expiration date and saw that the item had expired October 23, 2021, at that point I put it on my list of things to do to return to Schnucks when I was out shopping. The comanager was culturally insensitive and explained that I would need to take the item back to the Lindell location where I purchased it, I questioned tion him as to when that became Schnucks policy and asked why do I need to return it to another location and he explained the seven day rule, which upon reading Schnucks s policy I saw that they had a freshness guarantee on perishable items where they explain they will exchange or return the item, but the comanager did not choose to exercise The use of this policy, and instead rudely refused the exchange.
- Local
- Poor service
- Expired meat on shelves
Preferred solution: Let the company propose a solution
User's recommendation: Don’t shop at Schnucks if they continue to sell expired food to the consumer
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Verified Reviewer | Florissant, MissouriBad shopping experience.
Preferred solution: Let the company propose a solution
User's recommendation: dont shop at cross keys
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Verified Reviewer | Arnold, MissouriManager Becky humiliated employee in front of cus
I walked into Schnucks on Vogel to pick up my prescription. The store was very busy, when I walked in the manager was yelling loudly at one of the employees.
I didn't listen to the conversation, not wanting to bring attention. When I left, I looked for the employee to advise him to file a harassment complaint. I did not find him, I got in my car called the store asked what the manager's name was, and proceeded to tell the person. I was going to file a complaint on the manager due to poor leadership.skills.
I myself am a manager and would never have done this to one of m employees! She needs a lesson in leadership skills.
Preferred solution: Manager needs to apology to employee and be reprimand for her actions.
User's recommendation: No comments
Complaint
User's recommendation: Do not by this product
Dissatified Customer
I'm sending this message to inform you about a very unpleasant experience I had recently at one of your stores.
I received a complimentary ticket from Missouri Lottery for a game promotion. I was in your Concord Village Store shopping, so I decided to have your Customer Service Clerk check the ticket to see if it was a winner.
This clerk, her name tag said "Jodie", was standing at the Customer Service desk, doing nothing, no one was there but her. I politely asked if she could check (scan) the ticket because if it was a winner ($5.00) she would be the one to cash it in. Jodie said in an angry, abrupt and patronizing way that I should check this ticket myself, pointing across the room at Lottery Machines that had several people waiting in line.
I politely mentioned that (If Necessary) I would have to come back to her desk any way to cash it.
She then raised her voice and in a dismissive way pointed at the machines and said "GO OVER THERE!"
I have been a longtime resident of this area, college educated, homeowner, my wife and I spend upwards of $300.00 a week at your store. My wife mentioned having problems with this Jodie when she is working on the registers in the past.
I have always had tickets checked by Customer Service in a pleasant, cheerful manner.
My local Dierbergs store has polite, friendly Customer Service Employees.
Jodie at Concord Village Schnucks needs more training.
Respectfully submitted,
An Angry, Insulted Regular Customer '
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