Anonymous
map-marker Saint Louis, Missouri

Poor service

I walk into schnucks and the minute I see something is what looks like meat. Guess what, its rotten.
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anthony b Njr

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Verified Reviewer
| map-marker Saint Louis, Missouri

Remind me to NEVER buy the Smokehouse Daddy wing portions again!!..No wonder they were on sale..nothing but factory seconds..broken incomplete wing sections with feathers still attached..disgusting..

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Schnucks - Remind me to NEVER buy the Smokehouse Daddy wing portions again!!..No wonder they were...
smokehouse Daddy wings r factory seconds..i can't even use half of them..broken bones, incomplete feathering..it churns your stomach 2 even look @ not fall for sale pricedo them...Schnucks..i am a big, big fan...but these wings should have never been bought much less sold by you! yuk!!!
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Loss:
$12
Pros:
  • I love schnucks normally
Cons:
  • Handling smokehouse daddy wanna be wings

Preferred solution: Full refund

User's recommendation: do not fall for sale price...factory seconds...gross

1 comment
Guest

You are absolutely right, how can anyone sell this garbage. I was so angry, I bought two bags. Had less than half a bag of wings.

Jekaura W

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Verified Reviewer
| map-marker Saint Louis, Missouri

Health issues

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Went in today for balloons & candy , & saw mice running around ! Very nasty candy is chewed on by mice . This place needs to be inspected ASAP . very bad staffing very rude .
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Loss:
$80
Pros:
  • Good deals
Cons:
  • & the staffing
  • Long lines

Preferred solution: Full refund

User's recommendation: Pay close attention to what you buy .

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Saint Louis, Missouri

Customer complaint

Schnucks - Customer complaint
Schnucks - Customer complaint - Image 2
The U scan stalls when you scan products, only 1 cashier as 12 people shopping at 7:30 am this morning. The U scan attendant (in my observation) is not a people person. Had a scowl However, your employee Bob at the Affton store is efficient, always helpful and attentive at check out both Uscan and check out. Please see to it, the cashier Bob gets a well deserved raise. He is consistent with good customer service!
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User's recommendation: Dont use U scan if you are in a time constraint

Mynor God

Bad produce, not having sale items, items not in their computers, expired or nearly expired items

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No trouble, very nice employees, problems are higher up. All last summer there was no barcode on some of their produce.

It never got corrected even though employees had to look up code and pricing each time. Bought zuchinni and yellow squash which was bad the next day. Walmarts off brand are better than their Driscoll strawberries. Grapes go bad quickly.

Out of items for weeks on end even though theyre advertising sale prices. Their coupon prices are the same as the regular advertised items. I think they cheat on their advertised prices to get their reduced prices. WalMart is bringing in new items weekly but Schnucks is not.

Wonder if the whole chain is having money problems.

Store itself is complaining about theft but I wonder f thats just their justification for poor management. Dierbergs cost more and you dont really get savings anymore at WalMart but both are outrunning Schnucks.

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Pros:
  • Cut there own meat
Cons:
  • Just not up to par as it was

Preferred solution: Warn others that, especially produce, is going downhill, even to point of moldy produce.

User's recommendation: Really watch expiration dates and don’t be shy about refusing items at checkout and returning bad produce

Anonymous
map-marker Evansville, Indiana

Incorrect pricing

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2 diet cokes listed at 4.99 each, had no bundle price of 3 etcetera. Rang up over $8 each. 1 didiorno pizza 4.99 shelf price. Rang up to almost $10. Went in was refunded for the cokes. They gave me no refund on the pizza or even checked the price. They just gave it back saying it's mine we can't help.
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Judith T Ntt

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Verified Reviewer
| map-marker Saint Peters, Missouri

Quality of fried chicken was poor. It lacked taste, crispness

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Staff left counter without informing me that they did not have packaging for a barbecue pork steak. Upon return, I changed my mind to save on time to two fried chicken legs. They were tasteless,, not plump and lacked crispness.
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Cons:
  • Front store layout and prepared food display and quality

Preferred solution: Apology

User's recommendation: Think twice about purchasing fried chicken.

Jerome W Hgs

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Verified Reviewer
| map-marker Saint Louis, Missouri

LAZY STAFF AT SCHNUCK'S CULINARIA YESTERDAY

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FOUR EMPLOYEES STANDING AROUND SUNDAY MORNING SAID SELF CHECKOUT ONLY, WHICH I ABHORE ! I TOOK METROLINK TO MAPLEWOOD ALDI AND SPENT $120.35 WHERE THE OFFER ASSISTED CHECKOUT !!!A
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User's recommendation: AVOID THIS STORE !

Judith T Ntt

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Verified Reviewer
| map-marker City Of Saint Peters, Missouri

Disappointed in food quality

Purchased Fried Chicken legs at the Schnucks store on Mid Rivers Mall Drive and Mexico im St. Peters. Legs dried out and very little flavor and not very crispy on the outside. You all need to change your recipe and take lessons at Hodaks or the American Legion post in Old Town St. Peters.Don't eat them!
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James K Nao

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Verified Buyer
|

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Verified Reviewer

Lousy carts!

Schnucks - Lousy carts!
Cart was difficult to use in the store, wheels clicking and hard to steer and push. After checkout, on the way out to the car the front right wheel fell off entirely, lots of weigh in it so caused it to turn over. Not a good scenario at all. I understand safety devises were installed to prevent theft but gee, preventing comfortable shopping as well? Must be a better solution than that!
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Pros:
  • Store is clean
  • Located relatively close to home
Cons:
  • Sometimes advertised products are not available

Preferred solution: Carts that are comfortable to use. At 81 year oshopping can be difficult at best,

CreeOla D

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Verified Reviewer

To file complaint about Seafood department

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Employees choose when they will provide service that Schnucks pay them too provide... I tried to purchase fried seafood at 2 oclock and I was told that they couldnt because not enough employees to provide the service but yet two workers were before me working in the seafood department.. I called and spoke with Management Matt and he stated they will come up with better signs stating they cant fry fish do to low staffing I couldnt believe that was his only option as manager
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Preferred solution: Service

Anonymous
map-marker Saint Louis, Missouri

TERRIBLE Customer Service. Not very clean.

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The Deli in Cottleville. They should just close it. Mean and unhelpful lady refused us service basically. ,...
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User's recommendation: Don't use the Deli.

Anonymous
map-marker Miami, Florida

I’ll never support Seafood nor Deli department of Overland Plaza

I went in today to pay my bills as usual and its very clear the employees know I complained about their horrible service and Im okay with that my hope is that my complaint has brought so much attention to this matter that theyll never get the opportunity to hurt anyone else because theyre not happy with their job I hope that the company will start secretly investigating Overland plaza Schnucks to maintain safety standards for the customers Happy Holidays so sorry that this issue exist how ever Ill still shop at my neighborhood Schnucks just no long from Seafood nor Deli department
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User's recommendation: Investigate the issue please

Anonymous
map-marker Kansas City, Missouri

Safety hazardous

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Seafood department manager poisoning customers food its a shame that people can be so hateful towards innocent people supporting their place of employment by contamination of customers food
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User's recommendation: Eat at your own risk

Anonymous
map-marker Kansas City, Missouri

Deli worker indirectly warns me about ordering fried fish from seafood department aka threat

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I believe that the seafood management is poisoning my food intentionally because I filed a complaint against her for lack of fulfilling her work duties
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User's recommendation: Order at your own risk

Dave K Hnl

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Verified Reviewer

Corn in husk

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Schnucks - Corn in husk
The corn they had opened was perfect, I guess from the new corn. The corn in husks was withered and sunken in! So take the partially peeled ones it's a bait and switch or just go to elsewhere
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Loss:
$1

Preferred solution: Better corn

About

Summary

Schnuck Markets, Inc. or just Schnucks is a family-owned supermarket retailer. It was founded in 1939. Its headquarters is based in St. Louis, Missouri, United States. Schnucks operates more than 100 stores in 5 US states: Missouri, Illinois, Iowa, Indiana, and Wisconsin. It offers the following products: bakery, dairy, general grocery, pharmacy, seafood, and many more. Schnucks also run retail stores under the Logli Supermarkets and Hilander Foods banners. Available payment options are Visa, MasterCard, American Express, and Discover. Schnuck Markets, Inc. supports a number of charitable causes including The Salvation Army Tree of Lights, the United Way, and Susan G. Komen for the Cure.

Schnucks reviews and complaints

Schnucks is ranked 112 out of 536 in Supermarkets and Malls category

Area Served

USA

Payment Methods

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